Terms & Conditions

These Terms & Conditions constitute a legally binding agreement between you ("the Customer") and Weldfactor ("the Company", "we", "us"), a fabrication business registered and operating in Bengaluru, Karnataka, India. These terms apply to all services offered under the Weldfactor brand, whether engaged in person, via phone, email, WhatsApp, or through our website.

If you are engaging our services on behalf of a business or organisation, you represent and warrant that you have the authority to bind that entity to these terms. Your continued use of our website or services following any updates to these terms constitutes acceptance of the revised version.

Weldfactor provides custom steel fabrication, supply, and on-site installation services for the following product categories:

• Rolling Shutters: Manual and motorised rolling shutters for shop fronts, garages, warehouses, and industrial establishments — fabricated in galvanised steel, aluminium, and perforated variants.
• Gates: Sliding, swing, bi-fold, and motorised compound gates for residential bungalows, gated communities, commercial properties, and industrial facilities, fabricated in mild steel and SS profiles.
• Staircase Railings: Custom-designed MS, SS, and combination railings for staircases, balconies, terraces, and mezzanine floors — available in a range of finishes and surface treatments.
• Structural Fabrication: Bespoke steel fabrication for pergolas, canopies, mezzanine structures, industrial shelving, window frames, and other architectural or structural steel requirements.
• Grills & Safety Doors: Window grills, ventilation grills, collapsible safety doors, and MS/SS security doors designed for residential and commercial applications.

All products are custom-fabricated to client specifications and site measurements. Weldfactor reserves the right to decline any order or enquiry that it determines to be outside its technical capacity or not commercially viable.

All quotations issued by Weldfactor are based on measurements, design requirements, and material specifications provided or agreed during the site survey or consultation. The following conditions apply:

• Quotations are valid for 15 calendar days from the date of issue unless otherwise stated in writing.
• A quotation does not constitute an acceptance of order. An order is confirmed only upon receipt of the advance payment specified in the quotation and written confirmation from Weldfactor.
• Any changes to design, material, dimensions, or scope of work after order confirmation may result in a revised quotation and adjusted timelines.
• Weldfactor reserves the right to revise pricing if there are significant fluctuations in raw material costs between the date of quotation and commencement, with prior notice to the customer.
• Site-specific complexities identified during installation may be quoted separately and will require customer approval before proceeding.

Standard payment terms for all Weldfactor projects are structured as follows unless a different schedule is agreed in writing:

• Advance Payment — 50%: Due prior to commencement of fabrication and procurement of materials.
• Pre-Installation Payment — 40%: Due before the installation team mobilises to the site.
• Balance Payment — 10%: Due upon completion of installation and handover, before Weldfactor's team departs the site.

Delayed payments beyond the agreed schedule may result in suspension of work. Interest may be levied on overdue amounts at the rate of 1.5% per month from the due date.

Weldfactor will provide a projected timeline for fabrication and installation at the time of order confirmation. The following conditions govern our delivery and installation commitments:

• Timelines are estimates and may vary due to material availability, workshop loading, weather conditions, or unforeseen site conditions. We will communicate any material delays promptly.
• The customer is responsible for ensuring the site is ready and accessible for installation on the agreed date — including completion of any civil work, wall chasing, or structural preparation required prior to our visit.
• If site access is denied or the site is not ready on the scheduled date, Weldfactor reserves the right to reschedule and may levy a rescheduling charge to cover transport and mobilisation costs.
• Risk of damage to installed products passes to the customer upon completion and sign-off of installation.
• Weldfactor is not liable for delays caused by third-party civil contractors, delayed possession of premises, or conditions outside our reasonable control.

Weldfactor stands behind the quality of its workmanship and materials. Our standard warranty terms are as follows:

• Workmanship Warranty: All fabrication and installation work carries a 1-year workmanship warranty from the date of installation, covering defects attributable to fabrication quality or installation errors.
• Motorisation & Hardware: Motorised components such as gate operators, shutter motors, and associated electronics carry the manufacturer's warranty (typically 1 year), which we facilitate on the customer's behalf.
• Surface Finish: Paint, powder coating, and surface treatment are warranted against peeling or blistering for 6 months under normal environmental exposure conditions.

The warranty is void if products are subjected to misuse, unauthorised modification, accident, neglect, or damage from external forces. Normal wear and surface oxidation in coastal or high-humidity environments are not covered under warranty.

For warranty claims or post-installation support, contact us at +91 99457 01626 or support@weldfactor.com within the warranty period.

As all Weldfactor products are custom-fabricated to your specific measurements and design requirements, the following cancellation policy applies:

• Cancellations within 48 hours of order confirmation and before any material procurement or fabrication has commenced will be subject to a 10% administrative charge of the total order value.
• Cancellations after material procurement has begun will result in forfeiture of the advance payment as it covers raw material costs already incurred.
• Cancellations after fabrication has commenced will require settlement of all material and labour costs incurred to that point, in addition to the advance already paid.
• Design or specification changes after fabrication has commenced may not be possible. Where feasible, they will require a revised quotation and may result in additional charges.

Weldfactor does not offer cash refunds for work already performed. In exceptional circumstances, credit towards future work may be offered at the Company's sole discretion.

All content published on the Weldfactor website — including text, photographs, product images, design illustrations, brand identity elements, logos, and catalogue layouts — is the exclusive intellectual property of Weldfactor and is protected under applicable copyright and trademark law.

• You may not copy, reproduce, distribute, republish, or commercially exploit any content from this website without prior written permission from Weldfactor.
• Design concepts, drawings, or proposals created by Weldfactor for a customer project remain the intellectual property of Weldfactor until full payment is received.
• Weldfactor reserves the right to use photographs of completed projects for portfolio, marketing, and promotional purposes. If you wish to opt out, please notify us in writing before project commencement.

To the fullest extent permitted by applicable Indian law:

• Weldfactor's total liability in respect of any single project shall not exceed the total amount paid by that customer for the specific project giving rise to the claim.
• We shall not be liable for indirect, consequential, or incidental losses — including loss of revenue, loss of business, or property damage caused by factors beyond our installation scope.
• We are not liable for damage caused by the customer, third-party contractors, structural conditions pre-existing at the site, or events outside our reasonable control including floods, fire, earthquake, or civil unrest.

By accessing the Weldfactor website, you agree that you will not:

• Use the website for any unlawful, fraudulent, or harmful purpose.
• Attempt to gain unauthorised access to any part of the website, its hosting servers, or associated systems.
• Introduce malicious code, viruses, or any technology designed to disrupt, damage, or intercept data from our website.
• Scrape, harvest, or systematically extract data from the website for commercial purposes without prior written consent.
• Misrepresent your identity or affiliation when making enquiries or submitting forms.

Weldfactor reserves the right to restrict or terminate access to the website for any user who violates these usage conditions.

These Terms & Conditions are governed by and construed in accordance with the laws of India. Any dispute arising from or in connection with these terms, or from Weldfactor's services, shall be subject to the exclusive jurisdiction of the courts located in Bengaluru, Karnataka.

Before escalating any dispute to formal legal proceedings, both parties agree to make a genuine effort to resolve the matter through direct negotiation. If negotiation fails, the parties may pursue mediation as a first step prior to litigation, unless immediate legal relief is required.