Privacy Policy

This policy applies to all visitors, enquiry leads, clients, and prospective customers who interact with Weldfactor through our website, contact forms, telephone, email, on-site visits, or any other channel. It covers information collected in relation to our full product and service portfolio including rolling shutters, motorised gates, staircase railings, structural fabrication, and grills & safety doors.

Weldfactor operates primarily in Bengaluru, Karnataka and serves residential, commercial, and industrial customers across India. All data processing activities described in this policy are conducted in accordance with applicable Indian law, including the Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023 (DPDPA).

We collect only the information necessary to provide you with an accurate quote, schedule a site visit, or complete your fabrication and installation project. This includes:

• Identity & Contact Data: Your full name, phone number, email address, and residential or business address submitted via our contact form, booking form, or catalogue download request.
• Project Requirement Data: Details about your property type, preferred product category, site dimensions, material preferences, and specific design or functional requirements you share.
• Communication Records: Records of emails, phone calls, WhatsApp conversations, or in-person consultations with our team, including follow-up correspondence related to your project.
• Technical & Usage Data: IP address, browser type, operating system, referring URL, pages visited, and time spent on pages — collected automatically via web server logs and analytics tools.
• Catalogue & Download Requests: Name and contact details provided when downloading our product catalogues.

Weldfactor uses your personal information exclusively for legitimate business purposes directly connected to the services you have enquired about or engaged us for:

• Preparing and sending accurate product quotations, estimates, and project proposals tailored to your stated requirements.
• Scheduling and confirming site surveys, installation appointments, and follow-up inspections.
• Communicating project status updates, delivery timelines, and installation progress.
• Processing service requests, warranty claims, and after-sales support for installed products.
• Responding to enquiries submitted through our contact form, email, or phone channels.
• Sending service reminders and relevant updates about our product range — only where you have not opted out.
• Improving our website experience and product descriptions based on aggregated usage analytics.
• Complying with legal, regulatory, or contractual obligations applicable to our business operations.

We will never use your data for automated profiling or decision-making that produces legal or significant effects on you.

Weldfactor does not sell, rent, or trade your personal information to any third party for commercial gain. Your data may be shared only in the following limited circumstances:

• Service Partners: Trusted sub-contractors, on-ground installation teams, or logistics partners engaged to fulfil a specific project you have commissioned with us. These parties are bound by confidentiality obligations.
• Technology Providers: Our website hosting provider, email delivery service, and analytics platform — all operating under data processing agreements that restrict them from using your data for any other purpose.
• Legal & Regulatory Authorities: Where disclosure is required by law, court order, or government directive, or where necessary to protect the safety of persons or property.

Any third party receiving your data is contractually prohibited from using it for marketing or any purpose unrelated to the service they provide to Weldfactor on your behalf.

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These include:

• HTTPS encryption for all data transmitted through our website.
• Access controls ensuring only authorised Weldfactor personnel can view customer data.
• Regular review of our data storage and handling practices to address emerging risks.
• Secure deletion or anonymisation of data once it is no longer required for business purposes.

In the event of a data breach that poses a risk to your rights, we will notify you and the relevant authorities in accordance with applicable law.

Our website uses cookies and similar technologies to enhance your browsing experience and gather usage analytics. The cookies we use fall into the following categories:

• Essential Cookies: Required for the website to function correctly — these cannot be disabled.
• Analytics Cookies: Used to understand how visitors navigate our site so we can improve content and structure. Data collected is aggregated and anonymised.
• Preference Cookies: Remember settings to personalise your experience on return visits.

You can control non-essential cookies through your browser settings. We do not use third-party advertising cookies or re-targeting technologies.

• Enquiry and contact data for leads that did not convert is retained for up to 12 months, after which it is securely deleted.
• Customer project records — including contact details, project scope, measurements, and correspondence — are retained for up to 7 years from project completion to support warranty claims, disputes, and legal compliance.
• Website analytics data is retained in aggregate form and is not linked to identifiable individuals after 24 months.

Once the applicable retention period expires, data is either permanently deleted or anonymised so that it can no longer be associated with any individual.

Subject to applicable law, you have the following rights with respect to your personal data held by Weldfactor:

• Right to Access: Request a copy of the personal data we hold about you and information on how it is used.
• Right to Correction: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request deletion of your data where it is no longer necessary for the original purpose, subject to any legal obligations to retain it.
• Right to Withdraw Consent: Withdraw consent for marketing or non-essential communications at any time.
• Right to Grievance Redressal: Lodge a complaint if you believe your data has been mishandled.

To exercise any of these rights, contact us at support@weldfactor.com. We will respond within 30 days of receiving your request.

Our website, products, and services are intended for adults and business entities. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that a minor has submitted data to us without verifiable parental consent, we will promptly delete it. Parents or guardians who believe a child has provided us with personal data may contact us at support@weldfactor.com to request removal.

Weldfactor reserves the right to update this Privacy Policy from time to time to reflect changes in our business practices, service offerings, or applicable law. When we make material changes, we will update the effective date at the top of this page. Continued use of our website or services after a policy update constitutes acceptance of the revised terms.

We encourage you to review this page periodically to stay informed about how we protect your information.